HOW MUCH WILL IT COST TO DELIVER MY ORDER?

The Marulan General Store offers shipping to most metro cities in Australia based upon the weight of your selected items. Freight is calculated based on the cubic weight of the products being ordered and the distance between us and you. Kindly note that not all items can be shipped; for example, perishable and frozen items.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

How long shipping will take depends on where you live. A parcel can take from 7 to 10 days to arrive at your address, however most packages will arrive much sooner.

The following is a rough guide to estimated shipping times across Australia:

East coast capital cities: 5-7 days
Adelaide, Darwin & Perth: 7-10 days
Tasmania: 7-10 days
Regional Centres: 7-10 days

These shipping times take into account the time it takes to pick, pack and send the item via eParcel.

HOW WILL MY ORDER BE DELIVERED?

Most online store orders will be delivered by Australia Post’s eParcel service. All items are carefully packed in a Marulan General Store branded shipping box. Large and bulky orders will be delivered using one of our trusted national shipping services – in these cases your shipping cost may need to be adjusted however we will always get in touch to confirm any details with you prior to delivery.

WHERE DOES THE MARULAN GENERAL STORE DELIVER TO?

The Marulan General Store delivers to most addresses within Australia.

We expect to offer shipping to international destinations for some items in the future. If you’re visiting us from outside Australia you can be notified of when we start shipping to your part of the world. Simply use our Contact Us form to let us know where you are and we’ll make sure you find out when shipping becomes available.

WHAT HAPPENS IF I’M NOT AT THE DELIVERY ADDRESS WHEN MY ORDER ARRIVES?

In the event that you are not home for delivery eParcel will leave a calling card in your mailbox. This card should be taken to the nominated Post Office marked on the card. You will be required to collect your article within 7 days of the card being left for you.

In the event that a parcel is returned to us unclaimed a further shipping charge may be required by us to re-send the article.

CAN YOU CALL BEFORE DELIVERY?

As the majority of orders are shipped with Australia Post’s eParcel service drivers are not able to call prior to delivery. For large and bulky orders, we utilise a number of national carriers for delivery. In these cases we can sometimes arrange for the driver to let you know when they are ‘on approach’. If you need this service please let us know by noting your request in the ‘Special Instructions’ box during the checkout process.

WHAT IS THE MARULAN GENERAL STORE’S RETURN POLICY?

We love to know that you’re happy, but in cases where you have a problem with an item we ask that you immediately get in touch with us.

Our website and our online store area has been carefully designed to provide you with as much information as possible on all our products to help you make the right selection. Please use this information and select carefully.

If you need more information, you can contact us via email at info@marulangeneralstore.com. Procedures and terms in relation to returns are set out at clause 7 of our Terms and Conditions of Sale.

The Marulan General Store accepts no responsibility for loss or damage occurring in transit on return to us.

For more information regarding shipping and returns, please see our Terms and Conditions page.